Next-generation Grievance Redressal

Webnyay is India’s only company that offers “Grievance Redressal-as-a-service” to businesses and Government organizations. We provide an end-to-end digital solution for grievance redressal as well as on-demand experts in law, regulation, public policy and compliance that can serve as your Grievance Redressal Officer and Nodal Officer.

Government of India

We are recognized by the Government of India.

Join over 150 Indian businesses that rely on Webnyay for their grievance redressal.

Making Grievance redressal and compliance hassle-free

Managing grievances can be a headache so we have created a tool that simplifies the entire process. With our software, you can easily track and address grievances from start to finish with just a few clicks.

Automate grievance intake

Use Webnyay smart forms and proprietary natural language processing technology to receive grievances by forms, email and WhatsApp!  Allow grievances to be filed in English, Hindi and regional languages.

Create sophisticated responses in seconds

Save time in drafting responses. Answer a few questions and our document automation technology will generate a formal and sophisticated response instantly. We customise the algorithms so you can tailor the responses to your style and tone. Our algorithms are designed to ensure that all responses are consistent and compliant with relevant regulations.

Communication and audit trail

Speak to your customers using an in-built messaging and communication system through messages, audio and video calls. Keep an audit trail of all actions during the process with the ability to share records with the regulators and courts.

Analytics and reporting

Our dashboards and reporting capabilities are tailored for your requirement. You can easily track and analyze data on grievance resolution over time. You can generate reports on numerous parameters. Use data analytics to identify areas for improvement and optimise business processes like never before. We will customise this for you!

Purpose-built for compliance in India

Complying with the IT Rules or E-commerce Rules? Complying with RBI, SEBI or IRDAI grievance redressal requirements? What about education, crypto or gaming compliances? Contact us for plug-and-play solutions and deployment is less than 72 hours!

Confidentiality and Data protection

We take confidentiality very seriously. Rest assured, your data is securely stored and safe. Only authorised people have access.

Compliance with data protection laws is our responsibility.

Global best practices

Our processes align with:
  • United Nations Guiding Principles on Business and Human Rights
  • World Bank’s guidance for projects and companies on designing grievance mechanisms
  • OECD Guidelines for multinational enterprises and in accordance with Human Rights due diligence practical guide, developed within the framework of Swiss National Action Plan for Business and Human Rights.

Say goodbye to the hassle of managing grievances and hello to Webnyay’s efficient and effective grievance redressal process.